Privacy Policy

MedX Pharmacy is committed to protecting your privacy and ensuring transparency in the collection, use, and safeguarding of your personal data. This policy outlines how we collect, use, store, and protect your information in compliance with the UAE Personal Data Protection Law (PDPL), GCC data regulations, and the EU General Data Protection Regulation (GDPR) where applicable.

Collection of Information

We collect your information in the following ways:

·      Directly from you: When you browse our website, create an account, place an order, or contact us, we collect your name, email, address, phone number, and order details.

·      Automatically: When you visit our website, we collect technical data such as your IP address, browser type, and browsing activity via cookies and log files.

·      Consent: No personal data is collected without your explicit consent, except where required for lawful business purposes.

Use of Personal Data

·      We use your personal data solely for the purposes explained at the time of collection including order processing, delivery, returns, and providing a secure, tailored user experience.

·      MedX Pharmacy operates with full transparency and only collects information necessary for transaction completion and service improvement.

Location Information

·      With your permission, we may use your device’s GPS or network data to enable delivery services or personalize offers.

·      Location access is optional and can be withdrawn at any time via your device or browser settings.

·      We do not use your location data for any purpose without your awareness.

Transaction & Service Details

·      We retain records of your transactions and activity (such as services used, amount charged, and order history) to enhance your experience, ensure compliance, provide tailored recommendations, and support anti-fraud measures.

Usage & Device Information

·      We use cookies and log files to understand user behavior, optimize website performance, and maintain security.

·      Device information (model, operating system, browser type) may be collected to improve and personalize your interactions.

·      Permission is requested before collecting sensitive device data—such as contacts, photos, or call/SMS logs.

Call & SMS Data

·      When you communicate with customer support, we may log phone numbers and content of messages or calls, including One-Time Passwords (OTPs), to verify your identity and maintain service reliability.

Log Information

·      Log files and analytics data are utilized to monitor service quality, maintain system security, and guide website improvements.

User Choices & Rights

·      Consent Management: You control your data. You can modify cookie preferences and withdraw consent for certain types of processing at any time.

·      Access, Correction, & Deletion: You may request access to your personal data, correct inaccuracies, or request deletion unless retention is required by law (e.g., for healthcare regulations or financial reporting).

·      Portability & Restriction: If applicable, you may request a copy of your data in a structured format or restrict its processing, in line with GDPR/PDPL rights.

Data Sharing & Disclosure

·      Third Parties: Your personal data is never shared with unauthorized third parties. Data may be disclosed only to service providers supporting our operations, under strict confidentiality agreements and solely for fulfilling your requests.

·      We do not sell or lease your data and only share it for legal, regulatory, or anti-fraud requirements as per UAE/GCC law.

·      Marketing/promotional contacts are only made with your prior consent and can be opted out at any time.