Creating an account on the website of MedX Pharmacy is very easy. Simply 'click' on the login tab on your right side and add your phone number. After adding your phone number, you will receive an OTP on your registered phone number. This will help you to log in at any time and check your order and the status of your orders.

You can log in simply by 'clicking' on the log-in tab on the right side and adding your registered phone number or E-mail address to log in to your account.

We understand your needs and for that, we make sure that all the orders from Dubai & Sharjah are delivered within 24 hours to 48 hours. Orders for all the other Emirates like Abu Dhabi, Ajman, Fujairah, Ras Al Khaimah & Umm Al Quwain will be shipped within 48 hours. All international orders may take 3-5 working days.

You can cancel the order after placing it through our website or application by contacting us and sharing the order ID. Please always get your order cancellation confirmation from the team. You can get in touch with us at 800-700-500 or e-mail us at [email protected].

Once you have placed the order, you will receive a confirmation email or SMS from us. We will send you an email to the registered e-mail address you submitted while placing the order. You will receive an invoice on your email with a unique order ID.

You can get in touch with us at 800-700-500 or e-mail us at [email protected]. Customer satisfaction is everything for us and one of our core values. Our customer support team will help you resolve this issue. You can refer to the Return & Refund policies for more clarity.

You can contact us at 800-700-500 or e-mail us at [email protected] with your order details from your order confirmation. However, if the order is shipped already, no changes will be made in the shipping address, and extra shipping charges will be paid by the customer.

Yes, you will be notified through your registered email once your order is shipped. If you have any queries, you can contact us at 800-700-500 or e-mail us at [email protected].

There are no hidden charges for any order. All prices are listed on the website. However, 5% VAT on all taxable items is mandatory by the Government of the U.A.E. You may use your credit/debit card, cash on delivery, or internet banking to place your order.

We go by the Law implemented by the Government of UAE. As per the instructions, we charge 5% VAT on all taxable items.

Any delivery within Dubai is free. For Sharjah, if you place an order of 400 Aed or above, your delivery is free, otherwise, you'll have to pay 20 Aed. For other Emirates, orders of 400 Aed or above are free, otherwise, a 35 Aed shipping fee applies.

Yes, our online payment methods are safe and easy to use. We don’t keep your data or information. Only third-party payment providers (banks) use the information, which is always encrypted end-to-end.

You are eligible for returning products within 5 days after receiving your order. You can get in touch with us at 800-700-500 or e-mail us at [email protected]. Check our refund & return policies at https://www.medxpharmacy.com/return-&-refund.

We do not support direct refunds, but we have eligibility criteria to check if you qualify. Contact us at 800-700-500 or e-mail us at [email protected] for further assistance.

No items will be replaced, returned, or refunded if they have been used. Ensure that all packaging, tags, and seals are intact and uncontaminated by direct skin use.

Contact us via customer services at 800-700-500 or e-mail us at [email protected]. Our customer services team will assist you with the pick-up.

Yes, we ship within the UAE and other countries like KSA, Oman, and Kuwait. Delivery charges vary for UAE and international orders.

It takes 24-48 hours for orders within Dubai & Sharjah. Orders from other Emirates may take up to 48 hours, and international orders usually take 3-5 working days.

You can cancel an order if it has not been shipped. Contact customer services at 800-700-500 or e-mail us at [email protected] to notify us of your cancellation.

You can cancel an order within 30 minutes of placing it by contacting customer services at 800-700-500 or e-mailing [email protected]. If the order is already shipped, cancellation is not possible.